Frequently Asked Questions

Invalid Username/Password on Benchmark

If you are receiving this message than your account has been deactivated due to lack of activity.  Please send an email to the IT department and type Re-Activation in the subject line.  Please provide one to two business days for re-activation of your account.

Thank you,

Clerk IT

How to reset your Benchmark password

  1. On Benchmark, click Forgot Password located underneath the area in which you enter your password.
  2. Type in your user name and click the I’m not a robot Captcha
  3. Click submit, an email will be sent to your registered email address (You will need the code from the email to reset your password).
  4. Enter the new password (Must be at least 8 characters long with a capital letter and a number)
  5. Enter the code from the email sent to you and click submit
  6. You have successfully reset your Benchmark Password

How to Create a Report to view Judges Hearing Dates & Times

  1. Login to Benchmark
  2. On the left hand side of the page you will see an option for reports > Click reports
  3. Choose > Available Hearing Times in the main menu
  4. Choose a begin and end date, and then specify the judge for the hearing you are trying to schedule
  5. You can also specify the event type and click submit
  6. A report will be generated with all of the available dates and times for the specified judge.

How can I pay by credit card online?

Credit card payments are accepted online by our payment partner nCourt at A convenience fee may be assessed for online payments.

Record requests can be paid via credit card by completing our payment partner nCourt at Please contact Records with your request before making a payment, so we can get you the correct documents.

What is Landmark?

Landmark is the name of our Official Recording software used to electronically maintain official records and processes marriage licences.

What is Benchmark?

Benchmark is the name of our Case Management System used for court records. To access Benchmark you can click on the Court Records link on the home page (blue gavel with the words court records below it), or go to the Courts menu at the top of the page and click on Search Court Records.

May any document be eFiled or must some originals be filed with the Clerk’s office?

Pursuant to AOSC 09-30, section 7.3, “Original documents (Death Certificates, etc.) or those that contain original signatures such as affidavits, deeds, mortgages and wills must be filed manually until the court has determined the digital format by which these issues are addressed.” If you eFile one of the above-mentioned documents, please also provide the paper original to the Clerk’s office.

How do I register for an ePortal account?

To register for an Florida Courts ePortal account, visit the ePortal. For assistance with creating an account, view the ePortal Documentation on the ePortal website.

If you are an attorney, when registering, be sure the primary email address you enter on the ePortal matches the email address you have on record with the Florida Bar.  Your first and last name must also match the records with the Florida Bar.  You can verify your name and email address on file with the Florida Bar.